Terms and conditions
TERMS USED IN THE GENERAL TERMS AND CONDITIONS
Seller — a limited liability company SIA"Deniels", registration number 40003278240, legal address Riga, Sampetera street 16A, physical address Riga, Sampetera street 16A, e-mail: firstname.lastname@example.org
Consumer — a natural or legal person who expresses a wish to purchase, purchases or might purchase, or use goods or a service for a purpose, which is not related to his or her economic or professional activity;
Buyer — the person who makes the purchase of goods in the Seller’s Internet store. The Buyer can be both the Consumer and the non-Consumer;
Goods — any item offered or sold to a Consumer through this website;
Manufacturer — a person who within the scope of his or her economic or professional activity manufactures or renovates goods for sale, or identifies itself as the Manufacturer by indicating (labelling) on the goods or the packaging thereof, or in the technical documentation of the goods, its name (firm name), given name, surname, trademark or other distinguishing mark;
Legislation — Cabinet Regulation No. 20 of May 20, 2014 255 "Provisions on the distance contract", Consumer Rights Protection Law, Civil Law, Commercial Law and other related legal acts;
Warranty — a free of charge promise by the Manufacturer, Seller or trader to repay the amount of money paid for the goods or articles, to exchange the goods or articles for conforming goods or articles, to eliminate any non-conformity of the goods or articles free of charge or perform other activities if the goods or articles fail to comply with the characteristics provided for in the advertisement;
Prices — The final price of the item indicated on the Internet site, including taxes and fees, on which the Seller sells goods through this website. The price does not include the cost of delivery of the item;
Internet site — Seller’s website www.danieledonati.lv;
Parties — Seller and Buyer;
General Terms and Conditions — these Terms (the General Terms and Conditions of the website).
1. General terms
1.1. These Terms determine the legal relationship between Buyer and Seller.
1.3. When using the Internet site, the user agrees to comply with these Terms.
1.4. Seller may partly or completely delete, modify, update the information on the Internet site without prior notice.
1.5. The description and colour shades of the goods in question may vary slightly.
2. The right of withdrawal and responsibility of the Consumer
2.1. The Consumer may exercise the right of withdrawal and unilaterally cancel the goods within 14 (fourteen) days, by covering the costs of delivery to the Seller.
2.2. The Consumer shall refuse by the Cancellation Notice in which the Consumer shall necessarily indicate:
Addressee (Seller’s name, actual address, email address)
I declare that I wish to return the purchase of such item
(Attach copy of the document that confirms the purchase deal)
Order date / date of receipt
Consumer name and surname
2.3. The returned goods must be delivered to the Seller’s address :Riga, Sampetera street 16A, LV 1046 and it must be a full set.
2.4. By using the right of withdrawal, the Consumer may return the product to the Seller without packaging, if the Consumer has not been able to view the product without opening the package and it has not been possible to keep the packaging of the product, for example because of the size of the package, as it is not an integral part of the product.
2.5. The refunded sum is transferred by using the original payment method.
2.6. The Consumer is obliged not later than within 14 days to return the product to the Seller. The Consumer is responsible for maintaining the quality and safety of the product and ensure that the product has not been used.
2.7. the Seller is obliged to refund the sum of the purchase to the Consumer in the course of 14 days after receiving the returned goods in his warehouse.
3.1. The Consumer is entitled to submit the claim to the Seller in case of a production defect within two years from the date of purchase of the goods. The date of purchase of the goods shall be the day when the Consumer has accepted the goods in question.
3.2. When applying for a defect of the product to the Manufacturer or Seller, the Consumer shall attach a copy of the document certifying the transaction to the claim application.
3.3. The Consumer’s claim will be reviewed within 7 business days from the date of receipt of the claim, the response will be sent to the contact address specified in the claim. If the claim is found to be unfounded and the Buyer disagrees with it, he/she is entitled to exercise other rights specified in regulatory enactments.
The delivery is fulfilled :
In Latvia and Baltic states in the course of 5 working days. (islands of Estonia and Lithuania are not served)
In Europe - 10 working days
The courier will contact the recipient to agree on delivery time.
If the recipient cannot be contacted and she is not at home, the order is returned to the Seller and re-delivered to the indicated address at another time (additional payment for the delivery).
Payment for a product is possible in one of the following ways: making a non-cash transfer with a Visa or MasterCard payment card.
6. Dispute resolution
Any dispute between the Parties arising out of the terms shall be settled in plaintiff’s discretion shall be settled in the courts of the Republic of Latvia.